Refund policy

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, as our products are perishable, we cannot accept returns on any items.

Gift cards cannot be returned.

Please get in touch if you have questions or concerns about your specific item.

Please contact us at hello@jacquelineschocolates.co.uk